FAQ
What are your products made of?
Considered, hard-wearing materials — reactive-glaze stoneware, washed and stonewashed linen, heritage wool, Turkish cotton, seagrass, solid and turned wood, and aged brass. We work with small-batch makers and choose materials that age well rather than wear out. Each product page lists the specific material for that piece.
How do I care for what I bought?
Most of it just wants a little common sense — cool washes for linen, food-safe oil for wood, a trimmed wick for candles. Our Care & Use guides walk through linen, stoneware, wool, Turkish cotton, candles, and wood in detail, and any specific instructions ship with the piece.
Can I change or cancel my order?
We pack quickly, so reach us as soon as you can. Email support@harborvalegoods.store with your order number, and if it has not shipped yet we will do our best to update the address, adjust items, or cancel. Once an order is on its way, you can start a return instead.
Do you offer gift wrap?
Yes, and it is complimentary. Choose gift wrap at checkout and add your message; we will wrap the order by hand, write your note onto a card, and leave prices off anything sent as a gift.
Something I want is out of stock — will it come back?
Often, yes. Because we work in small batches, a piece can sell through before the next run arrives. Sign up for the back-in-stock note on the product page and we will email you the moment it returns. If a piece is being retired, we will say so.
Do you offer wholesale or trade pricing?
We do work with a limited number of shops and trade partners. Email support@harborvalegoods.store with a little about your store or project, and we will send along the details.
Do you ship internationally?
Not yet — for now we ship within the United States only. We hope to open up to more destinations down the line.
Where do you ship from?
We ship from the USA, generally within one to two business days of your order.
How long will delivery take?
After the one-to-two-day packing window, transit time depends on where you are and the service. You will get tracking by email as soon as your order leaves us, so you can follow it the rest of the way.
Is my payment information secure?
Yes. Checkout runs over an encrypted connection, and payments are handled by a trusted third-party payment processor. We never see or store your full card number on our own systems.
What is your return policy?
You have 30 days from delivery to return unused items in their original packaging. See our Shipping & Returns page for the full details, including a few personal-care items we cannot accept back once opened.
Do the reactive-glaze pieces really all look a little different?
They do. Reactive glazes shift in the kiln, so the speckle and pooling vary from one plate or bowl to the next. It is a feature of the process, not a flaw — your set will be quietly its own.