Shipping & Returns

Processing

We pack orders from the USA, usually within one to two business days. You will get a confirmation when you order and a second note with tracking once it ships. Orders placed over a weekend or holiday go out the next business day.

Shipping rates

Shipping within the United States is a flat $6.95, and it is free on orders over $95 — the discount applies automatically at checkout, no code needed. We ship with major carriers and choose the service that gets your order to you safely; delivery times vary by destination. At the moment we ship within the U.S. only.

Returns

If something is not right, you have 30 days from delivery to return it. We ask that items come back unused and in their original packaging, and that anything sold as a set comes back complete. A few things cannot be returned for hygiene reasons — soaps, bath products, and other personal-care items once they have been opened. Original shipping is non-refundable, and return shipping is the customer’s responsibility unless the return is our error.

Damaged or lost

We wrap fragile pieces carefully, but the occasional plate meets a rough delivery. If anything arrives damaged, or a package goes missing in transit, email us at support@harborvalegoods.store within a week of delivery with your order number and a photo of the damage, and we will make it right with a replacement or a refund.

Starting a return

Returns are simple: email support@harborvalegoods.store with your order number and what you would like to send back, and we will reply with instructions. Once your return arrives and we have checked it over, we will process your refund to the original payment method — most refunds land within a few business days of being issued.